Effective Date: 07/02/2025
We value your satisfaction and strive to provide high-quality Booknetic add-ons created by the community. Please read our refund policy carefully to understand how we handle requests related to purchases.
1. Eligibility for Refunds
Refund requests are considered on a case-by-case basis. To be eligible for a refund, the following conditions generally apply:
- The request is made within 7 days of the original purchase.
- The product has not been significantly downloaded, installed, or used.
- The issue reported is related to technical problems that cannot be resolved after troubleshooting with our support team.
2. Non-Refundable Situations
While we aim to support our customers in every possible way, certain situations may not qualify for a refund, such as:
- Change of mind after the purchase.
- Lack of technical knowledge to use the product.
- Incompatibility with third-party software or plugins.
- Issues arising from custom modifications or third-party add-ons.
3. Request Process
To submit a refund request:
- Contact our support team at support@notboo.store with your order details.
- Provide a clear explanation of the issue, along with any supporting documentation.
- Our team will review your request and respond within 3 business days.
4. Resolution Process
Before considering any refund, we will:
- Attempt to resolve technical issues through support.
- Offer alternative solutions where possible.
- Work with you to ensure the add-on functions as intended.
5. Final Decision
All refund decisions are at the sole discretion of notboo.store. Once a decision is made, it will be considered final.
6. Contact Us
If you have any questions about this policy, feel free to reach out to us:
Email: hello@notboo.store
notboo.store
Unofficial Marketplace for Booknetic Add-Ons
